Matrice 4T not saving SRT files

[jencarta]

I'm a Search and Rescue Volunteer and we have 2 Matrice 4Ts, but only one is having this problem. We have Video Caption enabled, but the *.SRT files are not being saved anywhere. With the other M4T, they are being saved in the same folders as the videos being collected. The SRT files are very useful (though not required) for when we run video through our Eagle Eyes detection software. Without them, Eagle Eyes can still detect anomalies but not report on their physical location. Does anyone have any ideas?

The drone is being updated today to the latest firmware, etc. Hopefully this will magically fix the issue.

Thanks,
Jen

 

[jaja6009]

The only immediate things I can think of are firmware and maybe try a different SD card.