We took delivery of a new M30T for our business, first one in the fleet of 300's. Delivered and commissioned on 10/19, registered and fully activated. Took three flights, small "getting to know you" flights for our first M30T. The third flight on October 29th, hovering stable at 70 feet 36 feet from the controller, we were flying two controllers going through camera options. I had FPV and control of the drone, partner had camera. All of a sudden I noticed a frozen prop in in my view and nearly immediately my camera pilot said the drone is out of control. We looked up to find the drone executing an emergency landing with one prop not operating. Within seconds the drone crashed into the ground destroying itself.
I guess the purpose of this post is to let everyone know the "emergency landing" mode sucks. DJI advertises that this drone can land on three motors, what they don't say is that it won't land in one piece. The drone was immediately registered for the 15 day immediate replacement, a 2 day label was received and the drone shipped back immediately. It was received three days ago and the status is still being listed as being reviewed. Our expectation from their service portal is that we would get our replacement within three days of receipt. There is nothing to evaluate, they have all the pieces and batteries which were also damaged. Overall we are generally impressed with DJI products and have flown many DJI drones and have used their service in the past. This time I am not impressed with the drone, it's advertised ability to land safely with three motors, and the 15 day replacement program. If you think the emergency landing mode is going to help you recover from a flight failure, think again, it won't. It comes down like it's having an epileptic fit!
I guess the purpose of this post is to let everyone know the "emergency landing" mode sucks. DJI advertises that this drone can land on three motors, what they don't say is that it won't land in one piece. The drone was immediately registered for the 15 day immediate replacement, a 2 day label was received and the drone shipped back immediately. It was received three days ago and the status is still being listed as being reviewed. Our expectation from their service portal is that we would get our replacement within three days of receipt. There is nothing to evaluate, they have all the pieces and batteries which were also damaged. Overall we are generally impressed with DJI products and have flown many DJI drones and have used their service in the past. This time I am not impressed with the drone, it's advertised ability to land safely with three motors, and the 15 day replacement program. If you think the emergency landing mode is going to help you recover from a flight failure, think again, it won't. It comes down like it's having an epileptic fit!
