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DJI Pro Line Users: Your Feedback is Welcomed

Advexure

Approved Vendor
Joined
May 1, 2015
Messages
193
Reaction score
81
Location
Los Angeles, CA
Website
www.advexure.com
DJI Pro Equipment Users –

Over the course of the past couple of weeks, we have been in conversation with a number of our pro users to seek additional feedback and insight on pains in the industry, areas of satisfaction, and most importantly, areas where Advexure and DJI can further assist pro users to enhance the DJI product experience. Some of you have also received a questionnaire in previous weeks asking for feedback and thank you to those who participated.

Both Advexure and DJI are looking to obtain feedback, comments, concerns, requests, complaints, recommendations and any additional information from all DJI professional equipment users. Any topics of further discussion between our team and DJI in our dedication, determination, and commitment to further evolve and innovate in the industry are appreciated.

**Professional equipment users would be Inspire, Matrice, Ronin, and Osmo Pro/RAW users, however, feedback from those who are DJI users of platforms besides these listed is also welcomed.

We would appreciate any and all feedback by PM here on the forum and to maintain privacy for those looking to share more detailed and critical feedback. General thoughts, topics, areas for discussion are also welcomed in reply on this thread.

Those who have already voiced your opinions, feedback, requests, thoughts and much more on other threads, we’ve compiled many topics of previous discussion and thank you for your feedback and opinion sharing.

As many folks know here on the InspirePilots forum, our team at Advexure has been dedicated for many years in the industry to serve and support professional users in their everyday work. Some of our important tasks have been ensuring that pro users have the right equipment within the necessary timeframe, availability of equipment rentals and DJI Certified Technician Repair Services, and most importantly, having a team of drone industry and DJI specialists available 7 days a week, near 365 days a year to rely on for top-tier service and support. We’d like to thank you for our continued partnership, support and loyalty, and our team at Advexure looks forward to serving you for many years to come.

Sorry for the lengthy post. Much thanks to all for your continued support of DJI product and we look forward to continuing to enhance the user and product experience!

All the best and safe flying/shooting,
The Advexure Management Team
 
I can say for myself and as I’m sure as probably many of the other members on here we Thank You for taking the time out of your day to do this for us. It’s greatly appreciated. I did send you kind of a lengthy message and I apologize for that but it was a great opportunity to voice my opinions and concerns and a few ideas of maybe things to change in the future. Again, Thank You.
 
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I can say for myself and as I’m sure as probably many of the other members on here we Thank You for taking the time out of your day to do this for us. It’s greatly appreciated. I did send you kind of a lengthy message and I apologize for that but it was a great opportunity to voice my opinions and concerns and a few ideas of maybe things to change in the future. Again, Thank You.

Thank you very much for your feedback.

And THANK YOU to all those who have shared rants, frustrations, needs, and desires, and yes, a good amount of positive feedback as well. Also want to thank those who took the time to reach us by phone to discuss in further detail. The door for feedback is always open and we'll always do our best to make sure voices are being heard as best as possible. Thank you again. Tonight will be a very fun event for pro users at Neuehouse.

Safe flying and shooting. Cheers! :cool:
 
Thank you very much for your feedback.

And THANK YOU to all those who have shared rants, frustrations, needs, and desires, and yes, a good amount of positive feedback as well. Also want to thank those who took the time to reach us by phone to discuss in further detail. The door for feedback is always open and we'll always do our best to make sure voices are being heard as best as possible. Thank you again. Tonight will be a very fun event for pro users at Neuehouse.

Safe flying and shooting. Cheers! :cool:
I can say for myself and as I’m sure as probably many of the other members on here we Thank You for taking the time out of your day to do this for us. It’s greatly appreciated. I did send you kind of a lengthy message and I apologize for that but it was a great opportunity to voice my opinions and concerns and a few ideas of maybe things to change in the future. Again, Thank You.
I can say for myself and as I’m sure as probably many of the other members on here we Thank You for taking the time out of your day to do this for us. It’s greatly appreciated. I did send you kind of a lengthy message and I apologize for that but it was a great opportunity to voice my opinions and concerns and a few ideas of maybe things to change in the future. Again, Thank You.
 
I have found it necessary to transport both my Inspire 1 Pros with me for every job, one stays one level down on all firmware and software updates. It would be very helpful if DJI would check their updates much more rigorously to avoid surprises in the field. This would also impress the regulators.
 
I can't figure out how to PM in this forum. I'm not here much... so...

Our biggest concern is the NFZ/Geo thing. Responsibility for all aspect of flight should rest with the Part 107 certified pilot as the FAA so clearly states. Having an aircraft that does things it's not told to do (like land) is clearly against FAA requirements that the pilot be in command of the aircraft "at all times". It is also impossible to guarantee flight will be possible at a specific time at a specific location. Proper scouting with the drone can mitigate it, but it's an added cost that needs to be borne by the client or the drone operator. My partner and I work on productions that cost $500k per day and up. The client isn't going to care why it won't fly. I'm experienced with AMP and we're looking at a Pixhawk rig with a Gremsy gimbal. It's big, clunky and slow compared to the I2. Unfortunately there's no better drone/camera combo than the i2 if they'd just allow Part 107 pilots the responsibility they trained for and the FAA says they should have.

Other than that, I HATE the the really crappy pilot cam! :) The I2/X5S/ProRes/RAW has been a most excellent ship. We have 2 complete sets.
 
DJI Pro Equipment Users –

Over the course of the past couple of weeks, we have been in conversation with a number of our pro users to seek additional feedback and insight on pains in the industry, areas of satisfaction, and most importantly, areas where Advexure and DJI can further assist pro users to enhance the DJI product experience. Some of you have also received a questionnaire in previous weeks asking for feedback and thank you to those who participated.

Both Advexure and DJI are looking to obtain feedback, comments, concerns, requests, complaints, recommendations and any additional information from all DJI professional equipment users. Any topics of further discussion between our team and DJI in our dedication, determination, and commitment to further evolve and innovate in the industry are appreciated.

**Professional equipment users would be Inspire, Matrice, Ronin, and Osmo Pro/RAW users, however, feedback from those who are DJI users of platforms besides these listed is also welcomed.

We would appreciate any and all feedback by PM here on the forum and to maintain privacy for those looking to share more detailed and critical feedback. General thoughts, topics, areas for discussion are also welcomed in reply on this thread.

Those who have already voiced your opinions, feedback, requests, thoughts and much more on other threads, we’ve compiled many topics of previous discussion and thank you for your feedback and opinion sharing.

As many folks know here on the InspirePilots forum, our team at Advexure has been dedicated for many years in the industry to serve and support professional users in their everyday work. Some of our important tasks have been ensuring that pro users have the right equipment within the necessary timeframe, availability of equipment rentals and DJI Certified Technician Repair Services, and most importantly, having a team of drone industry and DJI specialists available 7 days a week, near 365 days a year to rely on for top-tier service and support. We’d like to thank you for our continued partnership, support and loyalty, and our team at Advexure looks forward to serving you for many years to come.

Sorry for the lengthy post. Much thanks to all for your continued support of DJI product and we look forward to continuing to enhance the user and product experience!

All the best and safe flying/shooting,
The Advexure Management Team
I don't mind replying publicly. Here are mine:
  • Fix the update process. Fewer and make sure they don't screw us strait out of the download.
  • Make the on screen data scaleable. I'm 60, I can't see a #2 font clearly without reading glasses. Why make me? Got to be simple fix.
  • Don't punish me for flying where there is no cell signal or wifi. Half of my work is in areas like that.
 

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